View our Terms and Conditions
View our Terms and Conditions
Q: When will they arrive to do my job or quote?
A: Due to weather, equipment , traffic, larger sites, multiple sites, and other factors it is difficult for us to pinpoint a time both for JOBS and QUOTES. We do, however, call when we are on our way to site in BOTH circumstances, giving the customer some lead time.
Q: What is the difference between an Arborist and a ISA Certified Arborist?
A: We have provided a breakdown that highlights the differences here
Q: How much will my tree cost?
A: There are many factors we, as Arborists, need to consider when determining a price of a tree. For example, size, potential hazards, access, and technicality.
Remember: Estimates are always FREE!
Q: How long will it take to book?
A: It depends on the time of year and availability. It can be next day or to up to 2+ weeks.
Q: Should I keep the firewood or dispose of it?
A: It makes good economical and environmental sense to keep your firewood. We cut up the main stems and trunk into approximate 1-1.5 ft lengths and stack them at the base of the tree, FREE of charge for you.
Q: Do you take away/chip the branches when you remove or prune a tree?
A: Yes. Absolutely. This is included in all of our quotes. We take away any branches/brush associated with the tree being quoted, and we ensure we clean up our mess.
Q: What does “cut to grade” mean?
A: This means we cut the tree as flush to the ground as possible. Some trees can be cut flusher than others, depending on size and diameter.
Q: What does F/Y, S/Y and B/Y mean on my quotation?
A: These are abbreviations we use. They stand for Front Yard, Side Yard and Back Yard.
Q: Does my tree quote have any expiry date?
A: Yes, tree quotations are valid for 6 months from the original date of assessment. There may be exceptions/extensions. This is ultimately up to management.
Q: What is done with the mulch/debris from the stump grinding?
A: It is industry standard to leave all the mulch/shredding on site. The hole produced by the grinding is backfilled as much as possible with the mulch and left on site.
Helpful hint: Mulch is great for your soil and plants!
Q: How do I prepare for Stump Grinding?
A: